On Shelf Availability – 2023 State of the Industry


Join Mike Graen as he presents an update on the state of the retail industry, shining a light on some of the achievements being made in the area of on shelf availability, as well as the areas where there is still much work to be done.

There are few problems that have plagued the retail industry longer or more profoundly than that of on shelf availability.

When a shopper arrives at their favorite store and finds the products they’ve made the trip for unavailable, it erodes trust and loyalty, both to the brand and to the retailer, reducing the lifetime value of that customer’s relationship.

Even worse, with the rapid acceleration of online shopping, shoppers are far less forgiving, moving quickly from one retailer to another, until they find what they need.

Tremendous innovation and technological advancements have led to significant gains in some areas, while others continue to lag behind.


About Mike Graen
With 40 years of experience working for Procter & Gamble, Walmart, and CROSSMARK, Mike Graen has seen the retail industry from every conceivable angle. From helping develop what would become Retail Link to investigating and leveraging the potential of shelf-scanning robots and RFID tech in stores, Graen has made a career out of using technology to solve business problems.


Series Sponsors
The On Shelf Availability series is presented by the Department of Supply Chain Management at the University of Arkansas, and proudly sponsored by:

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