Nearly six years ago Walmart sent 500 shelf-scanning robots home after concluding that workers picking online orders could see the
Conversations On Retail
July 20, 2026
Amazon’s fourth-quarter results for the period ending December 31, 2025 delivered a familiar headline: another strong quarter, another strong forecast, and another reminder that the company continues to take share across global commerce.
But for retail and CPG leaders, the more valuable story is not simply that Amazon grew. It is how it grew, which parts of the model are accelerating, and which bets Amazon is narrowing as it builds the next version of its retail platform.
Amazon reported fourth-quarter net sales of $213.4 billion, up 14% year over year, and net income of $21.2 billion. The company forecast first-quarter 2026 net sales of $173.5 billion to $178.5 billion. Those figures were reported in Amazon’s earnings release and widely covered across business media.
At the retail segment level, Retail Dive reported that Amazon’s online store net sales increased 10% to nearly $83 billion, while physical store sales rose 5% to about $5.9 billion.
Those numbers show growth, but they also show a business that is increasingly defined by its ability to operate multiple retail models at once. Amazon is simultaneously a first-party merchant, a marketplace, a fulfillment network, and a subscription ecosystem. That is not a branding statement. It is what the revenue lines now reflect.
Amazon’s earnings release also showed continued strength in the parts of the business that sit “above” traditional retail. Third-party seller services rose 11% to $52.8 billion. Advertising services increased 23% to $21.3 billion. Subscription services climbed 14% to $13.1 billion.
For brands, this reinforces a simple reality: Amazon is not only competing on shelf space. It is competing through an operating system where commerce, logistics, and media increasingly reinforce each other.
One of the clearest signals from Amazon’s leadership commentary was about what shoppers are actually buying.
Retail Dive reported that CEO Andy Jassy told analysts everyday essentials represented one out of every three units sold in fiscal 2025.
That is a meaningful statement for CPG leaders because it points to a shift in consumer behavior. Amazon is not only capturing discretionary purchases or occasional stock-up orders. It is pulling more routine, habitual shopping into its ecosystem.
When essentials take up that much unit volume, execution becomes the experience. Availability matters more. Delivery reliability matters more. Price perception matters more. In categories driven by frequent replenishment, consumers rarely need to be persuaded. They need the item to be there, at the expected price, when they want it.
This is where Amazon’s scale becomes especially disruptive. If a shopper begins to trust Amazon for weekly staples, the switching costs increase, not because the shopper is loyal to Amazon as a brand, but because convenience becomes the default.
At the same time Amazon is scaling essentials, it continues to pursue higher-end assortment.
Retail Dive also reported that Jassy emphasized Amazon’s intent to expand selection and noted that more luxury brands have built presences on Amazon and have been satisfied with how Amazon presents their brands.
That comment matters because luxury has historically been a difficult fit for open marketplaces. Premium brands tend to require strict controls over presentation, pricing, and distribution. Amazon’s message is that it believes it can meet those requirements, at least for some brands.
The strategy is also being tested in real time. The Wall Street Journal reported that Saks is shutting down its luxury partnership with Amazon in the context of bankruptcy proceedings. That does not mean Amazon is abandoning luxury, but it does highlight how complex and fragile premium retail partnerships can be.
For consumer brands that operate at the premium end of their categories, the takeaway is not that Amazon is “the luxury channel.” The takeaway is that Amazon is still investing in premium credibility, even while it scales the opposite end of the basket.
Amazon is also pushing faster delivery models beyond its already aggressive same-day footprint.
In a company announcement, Amazon said it is piloting Amazon Now in parts of Seattle and Philadelphia, with the goal of delivering thousands of items, including household essentials and fresh groceries, in about 30 minutes or less.
Ultra-fast delivery is not simple. It requires dense demand, tightly positioned inventory, and operational precision. But the test itself signals that Amazon is continuing to treat delivery speed as a differentiator it can package and scale.
For CPG teams, the question is not whether 30-minute delivery becomes universal. The more relevant question is which categories become “urgent” once that option exists. Some categories will benefit disproportionately, especially those tied to immediate need states. When speed becomes a meaningful lever, it can change how brands think about pack sizes, replenishment frequency, and even promotional timing.
Amazon’s physical store sales grew in Q4, but the company’s recent actions suggest it is becoming more selective about which store formats it wants to operate.
The Associated Press reported that Amazon said it would close almost all of its Amazon Go and Amazon Fresh locations within days, with some stores expected to be converted into Whole Foods Market locations. The company described a tighter focus on grocery delivery and Whole Foods.
For retail leaders, this is a useful reminder that Amazon does not keep experiments alive indefinitely. When a format does not mature fast enough, Amazon appears willing to pull back and redeploy resources.
Whole Foods remains the clearest physical anchor, and that matters for brands. If Amazon’s owned-and-operated physical presence becomes more concentrated around Whole Foods and delivery-led grocery, the mechanics of assortment strategy, promotions, and merchandising support will shift along with it.
Amazon’s quarter does not require sweeping conclusions, but it does provide practical signals worth tracking.
First, if essentials continue to rise as a share of unit volume, the winners will be brands that execute consistently, not occasionally. That means fewer avoidable stockouts, tighter forecasting discipline, and pricing strategies built for repeat purchase.
Second, the continued expansion of advertising services suggests the Amazon shelf will become even more influenced by media sophistication. Many brands already feel this pressure. The scale of Amazon’s advertising growth suggests it is not slowing down.
Third, Amazon’s willingness to test 30-minute delivery hints at where competition may intensify next. Not every retailer can profitably match it, but consumer expectations have a way of spreading faster than infrastructure.
Finally, the closure of Amazon Go and Amazon Fresh locations reinforces that Amazon is editing its physical retail portfolio, not abandoning stores altogether. It is choosing which formats best support its economics and long-term differentiation.
Amazon’s Q4 results were strong. The more important story is what they reveal about Amazon’s direction: more frequency, more services-driven revenue, more emphasis on speed, and a more disciplined approach to physical retail. For CPG and retail leaders planning for 2026, those signals are likely to matter more than the headline growth rate.