Before the pandemic, Amazon was well on its way to attaining its goal of one-day Prime deliveries in the United States. But with the global health crisis came an unforeseen development: a deluge of demand that even Amazon couldn’t keep up with. Now the online retail giant is scrambling to increase available warehouse space, and to hire the labor to operate these facilities. None of this comes cheap.
“This is all part of a multi-year investment cycle for us,” Chief Financial Officer Brian Olsavsky told analysts Thursday.